We currently ship to most areas within Australia. Contact us if checkout does not allow shipping to your address.

Average dispatch within 1 - 3 business days. Est shipping time frames: SYD, MLB & BNE 1 - 3 business days, ADL 2 - 5 business days. QLD, NSW, VIC, SA & TAS regional areas, WA & NT: 3 - 14 business days.

Our rugs are rolled & shipped in protective plastic wraps, except for our washable rugs, which are folded & packaged into cartons. We offer flat rate metro shipping from $9.99 inc GST. Our rugs are usually dispatched within 1 - 2 business days. Flat rate shipping means you can buy more than one rug at Lost Design Society & pay the same flat rate shipping fee when ordering multiple rugs.

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition. Contact us to arrange a return.

Refunds are processed within an estimated 5 business days from when an item is returned.

Our range of rugs is constantly growing. We continue to source unique rugs with different styles, features & benefits. Our collection includes natural fibre rugs, machine-made synthetic rugs & machine-washable rugs. Depending on the features of the rug, our rugs are suitable for domestic or commercial use. For example, our low pile polypropylene rugs can handle heavy traffic & therefore, are suitable for heavy foot traffic in an office environment, whilst a wool rug that will shed may not be as suitable in an office environment with frequent foot traffic.

As rug manufacturing & technology continue to develop & with rising costs in different regions, we continue to seek out & work with innovative rug manufacturers & makers to ensure quality & value. Our machine-made rugs are mainly manufactured in Turkey & Belgium, where there have been significant advancements in machine-made rug technology.

Our natural fibre rugs are mainly made in India. India is a leader in natural fibre rug production. Indian rug manufacturers have developed a reputation for making quality hand-loomed rugs & hand-woven rugs at good prices.

China is also becoming a leader in manufacturing machine-washable rugs.

We source different types of rugs from different countries to offer value & quality to our customers.

When choosing your rug size, mark out your desired size with masking tape to get a visual representation of what size rug is suitable. Buying a rug online without measuring the space first can often lead to a rug being required to be returned.

Natural fibre rugs have many great benefits that include: natural heat retention & natural air humidifying. When deciding what rug material to choose, note that natural fibre rugs will shed. Over-vacuuming natural fibre rugs will cause more shedding. Consider the area where the rug is being placed & how the rug will be used. For example, if you want a rug that is low maintenance & can deal well with spills & pets, you may consider our range of non-shed, stain-resistant & easy to vacuum low pile polypropylene rugs.

To care for & maintain your rug, follow the care instructions that are provided for your rug. A common Lost Design Society rug care instruction label is: Light vacuum using suction only to remove loose soil & debris. Clean spills immediately ensuring never to rub the pile surface. Blot wet spills with an absorbent cloth or paper towel. Some stains may be cleaned with mild clear detergent & lukewarm water. If a stain cannot be removed seek specialist cleaning advice.

Some of the latest trends in rug design include neutral natural fibre rugs, transitional Persian-inspired rugs, contemporary modern rugs, mid-century modern rugs & art deco rugs.

We strive to provide the best online rug store experience in Australia via our collection, website, prices & customer service.

Should you buy a cheap rug online? We vet our products to ensure quality. Our business model & supply chain is direct from the manufacturer to our Australian based warehouses & then direct to the customer.